General rules and regulations

Dear companion and customers, while welcoming and informing you, one of the important issues the competition and business world, you would be ware of the rules and regulation of the business online.in the other word for achieving the correct understanding along it, should be familiar the services and products in this area. In addition, customers should be familiar with this area and term and condition and emergency instruction. For achieving this aim until dear customers are aware of the necessary terms and condition or this purpose, we would like to inform you, dear customers with require rules and regulation online for purchasing, of the website of Javan Seira Isar.
The website of Javan Seira Isar Company operates according to Islamic Republic of Iran laws a set of cybercrime and rules and regulation of e-commerce. Contents and services that by Javan Seira Isar company produce supply are only this website. Any kind of misusing the information, picture, maps, design and logo of this website, virtual website of Javan Seira Isar company by real or legal will be prosecuted. Mention the subjects of this website in figurative media and only mention the name, internet address of Javan Seir Isar and subjects link those are mention and in paper media with getting the written permission from attendant of website legally. Extant information in this website from reliable and relevant information ,translate and edit them and try to be exact and updates, yet because of this changeable exit of this information ,website of J.S.I assume no responsibility for information ,tourism visa ,trip, tourist visa. The website of theJavan Sir Isar Company will keep users’ information confidential and will not share it in any way, and the competent authorities will be able to use this information only in cases provided by law. Javan Sir Isar Company website is hosting the online sale of airline tickets, train tickets, bus tickets, tours and travel insurance and will not be responsible for the conditions, cancellation, delay or acceleration of the mentioned services.

Essential tips for booking or purchasing from the Website of Sir Isar Young Company

  • Register on the website of Jvan Sir Isar Company
  • All information required on the registration form must be completed correctly
  • Having one of Shetab member bank cards that have a banking network standard
  • Information in case of emergency is done by e-mail or short message (mobile phone) ،, therefore the buyer is responsible for
  • The accuracy of this information In order to prevent possible abuses, after using the online shopping system, be sure to use the logout option.
  • Dear passengers are obliged to protect the codes announced by the system
  • There is no exchange of information in this system after completing the purchase process, and in case of cancellation, the ticket must be returned
  • In case of any problems in the purchase process, be sure to check your purchase report before attempting to purchase again.
  • To receive general information, please call the company’s information base at +982166574650.

Online airline ticket reservation rules

To book a plane ticket online, it is recommended that you first refer to the general rules and regulations section of the website of Javan Seir Isar Company, so we recommend that you read these conditions carefully before making a purchase so that you can avoid any problems related to the process. Avoid buying plane tickets. Now, if you only want to make a reservation, be aware that making a reservation is completely free and the price of the reservations is not a guarantee at all, and there is a possibility of changing the ticket price. To prevent rate changes, buy a ticket. Charter flights are more varied than scheduled flights and may not be usable in 1% of cases. In such cases, if you purchase a replacement ticket, the total cost of the new ticket and the difference in price will be refunded by the charterer. .

    • All the details mentioned for the flight ticket, including price, type of aircraft, date and time of departure, are by the airlines and the young company Sir Isar will not be responsible for any possible discrepancies in the information +
    • Quality assurance of service and provision of services is the sole responsibility of the airline that operates under the auspices of the
    • National Aviation Organization of Iran. Any violation in providing appropriate services by the relevant organizations of the company can be followed up.
    • When buying, please pay attention to the ticket details (origin, destination, date and time). It is not possible to change the purchase details on the website.
    • The passenger must enter a valid contact number and e-mail when purchasing, because the passenger’s purchase details will be sent to them. Also, the passenger will be responsible for maintaining the specifications announced by the young company of Sir Isar.
    • Because any information about the purchase or refund is done by sending a text message and email.
      All passenger information, including name, date of birth, passport number, expiration date of passport and nationality must be
    • entered exactly according to the passport and national card of the passenger. Please be very careful in entering this information, otherwise Javan Sir Company Isar does not accept any responsibility for passenger information.
    • If the charter flight is canceled and the airlines do not receive an alternative ticket, the full amount of the ticket will be refunded.
    • The price of a charter ticket for a baby up to 2 years old is equivalent to the type of aircraft based on the airline’s announcement on the ticket. Any change in the type of aircraft is the responsibility of the airline that operates the flight and the young company Sir Isar is not responsible in this regard.
    • Some flights are non-cancellable and unchangeable. Or the cost of canceling a seat or changes on some flights may be very high. Be
    • aware of these costs before buying. Read the cancellation rules section for information.
      All passenger information, including name, date of birth, passport number, expiration date of passport and nationality must be
    • entered exactly according to the passport and national card of the passenger. Please be very careful in entering this information, otherwise Javan Sir Company Isar does not accept any responsibility for passenger information.
    • The type of aircraft is determined by the airline on the ticket. Any change in the type of aircraft is the responsibility of the airline operating the flight.
    • The purchased ticket belongs to the passenger whose details have been entered in the system and is non-transferable. If the passenger’s name does not match on the ticket and ID card, the passenger will not be accepted

      Plane ticket cancellation rules

According to the regulations of the country’s aviation organization, the responsibility for canceling the flight or delaying and hastening the flight is the responsibility of the airline, and the young self-sacrificing traveler has no responsibility in this regard.

System tickets

If you have an account on our website, you can select the cancel button by clicking on the booking section of the booking details on your booking details after entering the user panel, and select the refund method. Select as credit or deposit there. If you do not have access to your account for cancellation, for reservation cancellation, it is enough to call Javan Sir Isar Company at 10 pm or visit the airport at any other time. By making a cancellation, your place will be canceled and the amount of the cancellation penalty will be determined according to the airline’s directive based on the time between the cancellation time and the flight time, according to the table below. If you make your cancellation through the offices of Javan Sir Isar Company or the airport, it is necessary to contact Javan Sir Isar Company to refund the remaining amount.

Charter tickets

Due to the charter nature of the flight, ticket cancellation is not possible according to the charterers’ rules, so in case the flight is canceled by the charterer, the ticket amount will be refunded after coordination with the charterer and if the cancellation does not contradict the charterer’s conditions. Otherwise, and in case of non-acceptance of the charterer for return, the young company of Sir Isar will not have any responsibility for non-return.

If the flight is canceled, the following includes:

If you have been notified of a flight cancellation through us

If the cancellation is before the flight time, we will inform you by phone. In this case, you can receive the full amount of your payment or choose one of the alternative flights that we offer you. With the flight cancellation, we will not impose any alternative flights on you and in case of cancellation, we will not deduct any amount from your payment for our services. We try the suggested alternative flights at the same time

The price of your first flight is but if there is a price difference, this difference must be paid by you.

If the flight is canceled due to bad weather or a technical defect at the airport

Sometimes passengers do not take off after landing at the airport or do not land at the destination airport and return to the airport of origin. In this case, in order to expedite the refund process, the stamped ticket image must be emailed or faxed to us. Also, the original stamped ticket is kept with the passenger so that it can be mailed to the airline if necessary.

If the cancellation is on the customer’s side due to flight time shifts

If the change of time is considered by the young company Sir Sir Isar, we will inform the passengers during a telephone call. If the time changes include a flight delay of more than half an hour or a delay of more than two hours and the new flight time is not suitable for passengers, it is possible to cancel without damage. Sometimes flights will be delayed by more than two hours without informing us and after passengers arrive at the airport. In this case, in order to return the ticket amount without damage, it is necessary for the stamped ticket image to be emailed or faxed to us. Also, the original stamped ticket is kept with the passenger so that it can be mailed to the airline if necessary.

Refund of canceled amounts

Refunds related to plane ticket cancellation will be credited to your bank card within 72 working hours through Sahab Interbank Transfer. Also, if you have an account, you can request that the refund amount be added to your account and then use it in your other reservations.

According to national aviation laws, cancellation of a ticket by a passenger is subject to a cancellation penalty, and the amount of this penalty varies for different airlines. After the ticket is returned online by the passenger, the amount of the fine will be deducted from the ticket price and the rest of the money will be returned to the passenger’s account online. Refund time is between 24 and 72 hours after refund.

Hotel online booking rules

To book a hotel online, it is recommended to first refer to the general rules and regulations section of the website of Javan Sir Isar Company, so we recommend that you read these conditions carefully before making a reservation so that you can avoid any problems related to the reservation process. Prevent the hotel.

  • All the details mentioned for booking the hotel, including the price, toll and service calculation method, reception, swimming pool and
  • sauna, airport or railway transfer and all amenities are the responsibility of the hotel, because this information is obtained directly
  • from the hotels and on The young website is dedicated to self-sacrifice, guests to ensure the information provided, it is better to
  • contact the hotel directly before making a reservation and then make a reservation.
  • Guaranteeing the quality of service and delivery of services is the sole responsibility of the hotel. Which operates under the auspices
  • of the Cultural Heritage, Handicrafts and Tourism Organization. Any violation in providing appropriate services by the relevant
  • organization can be followed up.
  • Accompanying identification documents is required when visiting the hotel, and the condition for using the common room is to have
  • privacy in accordance with the holy sharia of Islam.
  • The time of delivery or evacuation of the room is in accordance with the law of the selected hotel.
  • If the guest requests to cancel the reservation, the law of each hotel will be acted upon.
  • If the guest requests to cancel the reservation, due to the inconsistency of the cancellation law in hotels, the law of each hotel will
  • be acted upon. And the rest will be returned to the guest, it is suggested that the guest inquire about the relevant rules before the
  • trip in case of possible cancellation of his reservation and then decide to book the hotel.
  • If the guest requests to cancel the reservation, he / she must announce his / her request by email along with a bank card number. It
  • should be noted that the name of the account holder provided at the time of cancellation must match the name of the depositor at
  • the time of booking.
  • Refunds for the hotel cancellation will be credited to the guest bank card within ten days via Sahab Interbank Transfer. Also, if you
  • have an account, you can request that the refund amount be added to your account and then use it in your other reservations.
  • If the guest does not come at the time of booking, according to the law of hotels, the room for the guest is kept empty and no
  • money will be refunded.

Train ticket online booking rules

  • Missing passenger ticket: If the passenger ticket is lost, he / she can go to the railway station that has an online ticket sales system during office hours and receive the ticket again. The considerations in this regard are as follows: The time of this visit should not be
  • less than 45 minutes left to the train. It is necessary that this ticket has not been returned and if it is a duplicate, the original must also be provided.
  • Delay from the origin of the train: Delay in the start of the departure of trains whose passengers have passed through the ticket control counter and are on the platform or inside the train is one of their final delays at the destination and is the criterion for payment of damages.
  • Excessive delay of the train in reaching the destination: If the delay is not due to natural disasters and is due to the negligence of the railway or the company that carries the passenger, in case of excessive delay (according to the table on the same site) to the
  • passenger 50 Percentage of ticket price will be paid after deducting services (station and reception services) up to one month after
  • the departure date. In addition, if you miss a meal (breakfast: 8 am, lunch: 13 noon, dinner: 8 pm) a free meal will be served.
    Delay of the train that leads to the passenger leaving the next train: In case of more than a certain delay that leads to the passenger
  • leaving the next train, if the distance between the arrival of the previous train and the departure of the next train is more than 3 hours and both tickets In the name of the passenger, the full amount of the next train ticket will be paid or the passenger will be sent
  • with the next trains. If this delay leads to overnight stay, the cost of accommodation and food will be borne by Raja Company. In case of dispatch with a lower grade train, the passenger will be paid for the difference in the ticket, and in case of dispatch with a
  • higher grade train, the difference will not be received from him.
    Delay of train and passenger stay from other means (ship, plane and bus): If the delay is more than 3 hours and is not due to
  • natural disasters and according to the plan, the distance between the arrival of the train and the departure of the next vehicle is more than 4 hours. The name of the passenger, by submitting the necessary document to the marketing and sales management of
  • Raja Company, the necessary action will be taken to pay for the refund of tickets and other travel items.
    Cancellation of the passenger before the start of the trip due to the delay of the train at the starting point: in case of delay of more
  • than one hour and informing the passengers with the condition that the station ticket counter is open and the ticket is not used before the train leaves, the full ticket price on the same day And paid at the station of origin.
  • Ticket cancellation: Up to one hour after the ticket is issued, provided that the train does not move and the sales center is open, cancellation of the ticket is possible only in the same issuing center with full payment. There are no cancellation rules for online
  • tickets purchased from kiosks, and these tickets can only be returned according to the refund rules.
    Cancellation of train schedule: The full amount of the ticket will be paid to the passenger in all sales centers up to one month after
  • the departure date, or he can provide a ticket for the next trains with priority.
    Cancellation of the train schedule for round trip ticket holders: If the round trip ticket is the same and of the same name, the full
  • amount of the round trip ticket will be paid to the passenger up to one month after the departure date in all sales centers or will be given priority in issuing next train tickets. . If the passenger wishes, the full amount of the return ticket will also be paid. The
  • maximum return time for a return ticket is 3 hours before the train leaves.
    Cancellation of the train during the trip and the return of passengers to the station of origin: If the ticket is in the name of the
  • passenger, the full amount will be paid up to one month after the departure date in all sales centers.
    Cancellation of train during the trip and dispatch of passengers to the destination by other vehicles: If the stop is not due to natural
  • disasters and passengers arrive at the destination with a delay of more than a certain time, 50% of the ticket price after deducting services (reception and station service ) Will be paid up to one month after the departure date.
  • Complete failure of ventilation: If the ticket is in the name of the passenger, 50% of the ticket price will be paid to the passenger after deducting the cost of reception services and station services up to one month after the departure date under certain conditions.
  • Compulsory change of passenger seat due to the separation of the wagon in the middle of the road: If the ticket is in the name of the passenger, if it is transferred to a coupe with the same grade in the ticket, 50% of the ticket price after deducting the cost of
  • catering and station services. A lower grade coupe or restaurant, etc., 100% of the base ticket price will be paid to the passenger up to one month after the departure date after deducting the cost of catering and station services.
  • Issuance of tickets for children: For children 2 to 12 years old, half-price tickets will be issued by presenting the identity card in the sales centers or online.
  • Issuance of tickets for children: For children under 2 years old, without allocating a place, a child ticket will be issued by paying 10% of the ticket price. If a seat is requested for children under the age of two, a half-price ticket will be issued for use in the parents’
  • compartment.
    Cancellation and refund of tickets in sales centers: The ticket can be canceled up to one hour after issuance, provided the train does
  • not move and the sales centers are open, in the ticket issuing center by paying the full price to the passenger.
    Passenger train tickets can be refunded in all computer ticket sales centers (during the working hours of sales agencies) by
  • presenting an identification card according to the following regulations, and there is no need to go to the ticket purchase center.
    Rules for payment of ticket price after refund: 90% of the ticket price will be paid until 12 o’clock before the departure of the train.
  • From 12 hours before departure until 3 hours before the departure of the train, 70% of the ticket price is paid.

 

  • For 3 hours left until the train leaves, 50% of the ticket price will be paid.
  • It is not possible to return the ticket after the departure of the train.
  • Special services for the families of martyrs and veterans: It is possible to issue half tickets for the dear veterans and the families of
  • the martyrs (by presenting the original valid identification card of the relevant foundation) in a round trip in all sales centers. It is
  • also necessary to have the relevant computer card with you during the trip for the relevant controls.
  • If, at the discretion of the foundation, the presence of a person with a veteran is required, by presenting a letter of introduction from the foundation, the ticket of the accompanying person will be issued at half price.
    Priority of the esteemed families of martyrs and veterans: In order to honor the high position of the martyrs and their esteemed families and the dear veterans of the Holy Defense, when referring to the check-in counters of the stations, these loved ones are given priority.
  • Special services for the disabled: The relief service counter at the railway station is ready to provide services to veterans, the disabled and people in need of medical services.
  • Wheelchairs are installed in the main stations, elevators and ramps are installed.
  • Wheelchair train is available for people in need.
  • A few reminders
  • When booking Raja trains with the hotel, the type of room and length of stay must be chosen exactly for each ticket.
    Catering on some special trains is optional and requested by the passenger. Therefore, when preparing a ticket and if you want to be received on the train, they should receive their ticket by paying the relevant fee.
    Payment of damages is possible by presenting the original identity card or a valid identification card with a copy of it and a ticket up to one month after the departure date in all ticket sales centers.
  • In case of seeing people without tickets on normal and fast trains, the train manager is obliged to receive the full price of the ticket
  • from the passenger by issuing the relevant bill and presenting it to the passenger. Express train will charge 50% more than the ticket
  • price.
    In case of non-purchase of a ticket by the family of the witness or a veteran on the train, the train manager is obliged to receive the
  • full price of the ticket from the passenger by issuing the relevant bill and presenting it to the passenger. There will be no 50%
  • increase in the ticket price for the express train.
    In case of purchasing a half price ticket (honorable witness family, veteran and young person) and the absence of the passenger on
  • the train, the train manager is obliged to receive the difference between the ticket price and the full price from the passenger by issuing the relevant bill and presenting it to the passenger.
  • Issuing a ticket on the train for a passenger without a ticket does not constitute a place for him.

Online bus ticket reservation rules

To buy a bus ticket or rent a bus online, it is recommended to first refer to the general rules and regulations section of the website of Javan Sir Isar Company, so we recommend that you read these conditions carefully before purchasing so that you can avoid any problems. Avoid buying tickets or renting a bus. Finally, it is important to note that the rules for buying bus tickets in person include online tickets, and there is no difference between the two types of tickets.

  • All the details mentioned for the bus ticket, including price, type of bus, date and time of departure, will be determined by the passenger companies and the young company Sir Isar will not be responsible for any possible discrepancies in the information.
  • All the details mentioned for the bus ticket, including price, type of bus, date and time of departure, have been announced by travel companies all over the country, and the young company Sir Isar will not be responsible for any possible discrepancies in the information.
  • Guaranteeing the quality of service and provision of services is entirely the responsibility of the passenger company (with the exception of the fleet of the young company Sir Isar), which operates under the supervision of the Road Transport Organization of
  • the country. Any violation in providing appropriate services by the passenger company can be followed up by the relevant organizations.
  • When buying, please pay attention to the ticket details (origin, destination, date and time). It is not possible to change the purchase details on the website.
  • When choosing a seat, pay attention to the gender of the passenger in the adjacent seat (male or female), if you buy an inappropriate seat, your ticket will be canceled. It should be noted that according to the rules of the Transportation Organization, the
  • sale of tickets in the first row of buses for people under 12 years of age is prohibited for safety reasons.
  • The passenger must enter a valid contact number and e-mail when purchasing, because the passenger’s purchase details will be sent to them. Also, the passenger will be responsible for maintaining the specifications announced by the young company of Sir Isar.
  • Because any information about the purchase or refund is done by sending a text message and email.
  • At least 30 minutes before departure, the passenger must go to the office of the passenger company in the terminal of origin and submit his national card to confirm his bus ticket.
  • Terms and conditions of bus ticket cancellation
    The return of bus tickets will be possible only for passengers who have purchased their tickets from the website of the young company Sir Isar.
  • Refunds for bus ticket cancellations will be credited to your bank card within 72 business hours via Sahab Interbank Transfer. Also, if you have an account, you can request that the refund amount be added to your account and then use it in future reservations.
  • After purchasing the bus ticket, the passenger has only 2 hours before the departure of the bus to cancel and return his ticket.
  • If the passenger requests a refund of the bus ticket, after deducting a percentage of the ticket price, the rest will be returned to the person’s bank account.
    It should be noted that after canceling or returning the bus ticket, the money will be returned to the account with which the ticket was purchased.
  • Upon return, the amount of 5000 Rials will be deducted from the total amount for the cost of banking services.
  • The refund process is non-refundable and the refunded ticket cannot be repurchased.
  • Tickets canceled by the passenger company can not be refunded online.
  • Note that only tickets that have not been used before can be refunded.

Closed bus rules

  • Submitting an application on the Sir Isar youth website does not constitute the final provision of the bus for you and will not create any rights for you, dear customer, and is only an effective step in providing the bus for you.
  • At the time of concluding the service contract, the price and conditions of the service will be determined by agreement of the parties and a part of the offered price will be received by the young company Sir Isar in advance.
  • If after prepayment and before concluding the contract, the young man of self-sacrifice cancels your request for any reason, the prepayment amount will be refunded in full.
  • If after the prepayment and before concluding the contract, you, dear customer, cancel your request for any reason, the prepayment
  • amount will be refunded with a deduction of 10%.
  • In case of cancellation of the trip after concluding the contract, the terms of return are in accordance with the provisions of the
  • agreement and contract concluded between the young Siraisar and you, dear customer.